OBJECTIVE
A versatile up-and-coming model looking forward to working in Promotional, Commercial Print, and Fashion for reputed companies.
EXPERIENCE

Ikonn Entertainment Present
Phoenix, AZ
Model
•Photography for portfolio and booking

Hustle Honey Clothing July 2014
Phoenix, AZ
Model
•Modeled for Hustle Honey Clothing line

Arriva Medical May 2014
Phoenix, AZ
Customer Service Representative
•Provided excellent customer service
•Handled over 80 calls in a day
•Answered inquiries and assisted customers/clients with their concerns

CVS/Caremark February 2014
Phoenix, AZ
Pharmacy Technician Trainee (Call-Center)
•Answered inbound/making outbound calls to patients and doctor’s offices about patients Rx in the mail order pharmacy
•Handed issues which included benefit coverage, insurance claims, and pharmacy questions to MED-B and MED-B patients
•Verified conflicting information on patients Rx, processing Rx. Data Entry
•Tracked where members’ medications are located

PSCU December 2013
Phoenix, AZ
Member Service Rep II
•Answered inbound tele-services calls to cardholders who have been queued to the representative’s station by an auto-dialer
•Processed payments for members, provide balance inquiries
•Processed loan applications go over transactions on account
•Built a solid relationship with members
•Answered general questions about members’ credit unions and processes transactions

Alorica June 2013
Fresno, CA
Customer Service Rep
•Answered high volumes of incoming calls on a multi-line phone system quickly as possible
•Provided quality service by comprehending procedures and continued product knowledge
•Troubleshoot devices as needed
•Processed routine transactions for our customers
•Performed administrative duties as needed
•Updated and maintenance of appropriate reporting/database systems

In-Home Supportive Services January 2010
Mountain View, CA
Non-Medical Caregiver
•Assisted elderly, disabled adults and children with personal care services and domestic services i.e. Dressing, bathing, toileting, grooming, help with feeding, cleaning, shopping, cooking, laundry, and other similar duties.

SKILLS

•5 years Customer Service with almost 3 years of experience in the healthcare field
•Proficient in using Microsoft Word, Power Point, Excel and Outlook
•Knowledge in claims and insurance coverage
•CPR/AED Certification – June 2013
•Licensed Pharmacy Technician Trainee – December 2013
•Sports: Softball, Volleyball, Track and Fields, and Cheerleading
•Fashion Show: Juneteenth – San Jose, CA June 2000
EDUCATION

Glendale Community College Glendale, AZ
Nursing
Associates of Science

De Anza College Cupertino, CA
Business Administration
Associates of Arts

Alta Vista High School Mountain View, CA
HS Diploma
2009